Yesterday I had the honor of being the emcee for two half day conferences, DigiDay Mobile & DigiDay Social. During hard economic times, the turnout for these conferences was actually almost shocking. I was amazed to see a standing room only crowd as early as 7:45am. This was the first mobile and social media conference for DM2 Events (soon to be renamed DigiDay Events, I believe), run by Nick Friese, formerly of MediaPost & OMMA.
If you couldn’t make it in person, there were many attendees in the audience posting play-by-play sound bytes via Twitter, and others blogging about it. Presentations will be available via slideshare as well.
While it was a long day chock full of interesting presentations, I’ll whittle it down to a few paragraphs…
The mobile conference kicked off the morning discussing the elephant in the room – the economy. The main take away was that although many marketers still look at mobile as an experimental channel, usage and adoption among consumers is still increasing. The ability to easily integrate mobile into an overall marketing mix presents tremendous opportunities to engage consumers.
The presentation that resonated most with me and many of the conference attendees was by Jeremy Wright from Nokia (co-founder of Enpocket, which was acquired by Nokia several years ago). Jeremy provided a truly global perspective of how ubiquitous and powerful the mobile channel has become, how in emerging markets the mobile web is THE web, how the world is becoming clickable, and how reach matters (imagine that).
This was a fun event to emcee. Social media marketing is the hottest topic in the marketing world today. Everything is becoming infused with social media tools and experiences, and the tipping point on diving into the social media world is behind us. It is no longer a “nice to have” capability for an agency, nor an ancillary tactic for marketers – social media marketing has become its own discipline and requires the strategic planning and acumen as any other marketing discipline.
The opening keynote for the social media conference was Scott Monty from Ford. Scott has become a social media brand himself and has helped Ford become a leader in social media for the automotive category. His keynote focused on how Ford uses various social channels to connect with consumers. Ford’s positioning is “Drive One” and their social media positioning is “Meet One”.
Other notable presentations included a case study by Don Steele, VP Digital Marketing for MTV Networks, who preached engaging consumers where they habituate online. The four pillars of MTVN’s social strategy: Organic, Smart, Engaging, Honest. It was great to hear about how MTV works within and monitors social networks, social bookmarks, picture and video sharing sites, Wikipedia and more. This was one of the few holistic presentations I’ve heard in a while. Way to go Don!
The panel on social media measurement and ROI, as expected, was a highly tweeted panel. Although there are no standards for measuring social media ROI, it’s become a given that as any business investment, it has to have a return, even if the return is hard to measure and part of a bigger picture – which of course social media is on both counts.
The last panel of the day was about “What are you doing/buying right now? Where can you get the best ROI on your social marketing investment?” – this panel reflected the advertising side of social media, a topic not discussed for most of the day that focused on the marketing applications versus advertising. Although audience members probably wanted to walk away with a short list on what to buy beyond Facebook and MySpace, not many specifics were discussed. Although mainly focused on advertising, the panel reminded the audience that social media is still about providing value to the consumer and engaging them in the right manner. A solid point driven home was that the “click” is inherently an anti-social behavior – why make someone move away from a social activity they are participating in (not that anyone is foolish enough to use clicks to measure anything, right?!?). Panlist Eric Wheeler, CEO of 33Across helped to end the panel with a great line that he quoted from David Olgilvy “Never stand between a client and their drink.”… and a lively cocktail hour (or two) followed!
See you at the next event!